why does it say see agent on my boarding pass

Have you ever been at the airport, excited and ready for your flight, only to find “See Agent” printed on your boarding pass? It can be confusing and frustrating, especially if you’re not sure why it’s there or what it means. In this article, I’ll explain the reasons why your boarding pass might say “See Agent” and what you can do to resolve the issue. So, let’s dive in!

Understanding the “See Agent” Message

When you see “See Agent” on your boarding pass, it typically indicates that there is a problem with your reservation that needs to be addressed by an airline representative at the check-in counter. This could be due to a number of reasons, such as:

1. Invalid or Incomplete Documentation

One common reason for the “See Agent” message is that there may be a problem with your travel documents, such as your passport or visa. If this information is not properly validated, the system will flag it, and you will need to speak with an agent to resolve the issue.

2. Special Service Requests

If you have requested special services or accommodations for your flight, such as wheelchair assistance or traveling with pets, the “See Agent” message could indicate that these requests need to be confirmed or adjusted by an airline representative.

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3. Overbooking or Seat Changes

In some cases, the “See Agent” message may be related to overbooking or last-minute seat changes. The airline may need to reassign your seat or address any potential issues with your reservation before you can proceed to the boarding gate.

What You Can Do When You See “See Agent” on Your Boarding Pass

Seeing “See Agent” on your boarding pass can be inconvenient, but it’s important to stay calm and address the issue promptly. Here are a few steps you can take to resolve the situation:

1. Arrive Early

When you have “See Agent” on your boarding pass, it’s best to arrive at the airport with plenty of time to spare. This will give you the opportunity to speak with an agent without feeling rushed or stressed about potentially missing your flight.

2. Approach the Check-in Counter

Head to the airline’s check-in counter and explain that your boarding pass instructs you to “See Agent.” The airline staff will be able to assist you in identifying and resolving the issue so that you can receive a new boarding pass and proceed with your journey.

3. Be Patient and Flexible

It’s important to keep in mind that issues with reservations can arise for various reasons, and the airline staff are there to help you. Be patient and flexible, and they will do their best to get you back on track for your flight.


Having “See Agent” on your boarding pass may seem like a hassle, but it’s simply a signal that there are some issues with your reservation that need to be addressed. By following the steps outlined in this article and approaching the situation with patience, you can quickly resolve the problem and continue on your journey without any further disruptions. Remember to arrive early, approach the check-in counter, and maintain a positive attitude as you work with the airline staff to sort out the issue. Safe travels!

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Frequently Asked Questions

1. Can I still check in online if my boarding pass says “See Agent”?

No, if your boarding pass instructs you to “See Agent,” it means that there are issues with your reservation that need to be addressed in person at the check-in counter.

2. What should I do if I see “See Agent” on my boarding pass?

If you see “See Agent” on your boarding pass, the best course of action is to head to the airline’s check-in counter and speak with the staff to resolve the issue.

3. Will I still be able to board my flight if my boarding pass says “See Agent”?

Once you have resolved the issues with your reservation and obtained a new boarding pass from the airline staff, you will be able to proceed to the boarding gate and board your flight as usual.

4. Why do boarding passes sometimes say “See Agent”?

Boarding passes may say “See Agent” if there are issues with the passenger’s reservation, such as incomplete documentation, special service requests, or seat changes.

5. How can I avoid getting “See Agent” on my boarding pass in the future?

To avoid encountering the “See Agent” message on your boarding pass, double-check that all your travel documents are in order and ensure that any special service requests are confirmed well in advance of your flight.